Question 1

Is this app free, or does it cost money?

Accepted Answer

The site has many free features, but others require 'coins' to use, especially AI-enhanced interactions, some widgets, and parts of the KinClub. You can get 50 free trial coins to start, but these expire after 30 days. After that, you must either purchase credit packages or a monthly subscription, or earn free, non-expiring coins by completing tasks like inviting friends or providing feedback.

Question 2

What information do I need to provide to sign up my child?

Accepted Answer

When creating a new kid profile, you must provide their age, a username, a display name, and a password. You also have the option to add some of their interests to help guide initial content recommendations.

Question 3

Why does the app need to know my child's age?

Accepted Answer

The child's age is used to customize and tailor their experience. This includes showing them videos that are appropriate for their age and adapting educational content to match their abilities.

Question 4

What kind of parental controls are available?

Accepted Answer

The app provides a number of restrictions and permissions you can customize, though it also provides a recommended default setting. You can control your child's daily credit usage, whether they can access generative AI features, whether they have independent access to the video library, their daily video watch time limit, and their overall daily screen time on the app.

Question 5

How can I monitor my child's activity on the app?

Accepted Answer

From your main homepage, there is an 'eye icon' next to your child's name. Clicking this icon allows you to see your child's activity, view their creations, and adjust their settings.

Question 6

Can my child talk to anyone on this app?

Accepted Answer

By default, no. Social interaction is managed through the 'kinClub'. To connect with other families (like friends, cousins, or grandparents), you, the parent, must create or accept a 'linkage'. This forms your 'private Network'. Your child can only interact with people in accounts you have approved.

Question 7

If I connect to another family, what can my child do with them?

Accepted Answer

You have control over the interactions. When creating a linkage with another family, you can control the specific actions or activities allowed, such as whether the children can chat, trade digital items, or play games together.

Question 8

What is the 'AI buddy'? Is it safe for my child?

Accepted Answer

The 'AI buddy' is a private chat assistant for your child to discuss interests, get homework help, or ask questions about the app. There are safety restrictions; certain topics are disabled by default. As a parent, you have an optional setting to review and permit specific sensitive topics for the buddy to discuss with your child in an age-appropriate way.

Question 9

What kinds of things will my child be doing on the app?

Accepted Answer

Kids have a 'playground dashboard' with games, tools, and activities (called 'widgets'). They can also create artwork using the 'NoteMaker' tool, watch educational videos and podcasts (if you grant access), and chat with their AI buddy or approved KinClub contacts.

Question 10

My child mentioned collecting 'cards'. What are those?

Accepted Answer

Cards are digital collectibles (like creatures, plants, and habitats) that kids can earn by completing activities on the site. They can collect them, learn about them, trade them with siblings or friends in their KinClub, and use them to build decks for games.

Question 11

Is there educational content, or is it just games?

Accepted Answer

There is a strong educational component. The app includes an extensive media library of curated videos and podcasts about parenting and family life, as well as content for kids. Many videos sent to children come with additional learning activities to make them more educational. For parents, there are also 'Homework Helper' podcasts and guides on challenging parenting topics.

Question 12

Can I try the app from my child's perspective before I sign them up?

Accepted Answer

Yes. Before adding your child, you have an option to create a 'test kid'. This will take you to a login page with their details pre-populated, allowing you to enter the site as a child and see what their experience is like.

Question 13

What happens if I want to delete my child's account?

Accepted Answer

You can delete a child's profile using the 'trash can icon' next to their name on your homepage. Before anything is deleted, the app will ask you to confirm that you want to delete everything associated with that child's account.

Question 14

How does the referral program work?

Accepted Answer

Parents can generate a referral code from their home screen to share with friends and family. If a new user signs up with your code, you will get free coins. As a bonus, your friends or family who sign up with the code will also start with additional free coins that never expire. Kids also have their own 'emoji code' referral system to earn coins.

Question 15

Can I send specific videos or content to my child?

Accepted Answer

Yes. From your media library, you will see recommended videos and podcasts for your child based on their age and interests. You can click a button to send content directly to them, and they will get a notification that it's in their library. This is recommended if you don't grant them full access to the media library.

Question 16

What is a 'private Network' versus a 'public link'?

Accepted Answer

Your 'private Network' (or 'KinClub') consists only of the families you have approved and linked to your account. All standard chatting and trading happens within this private group. A 'public link' is different; it's a specific feature for sharing your child's creations (like notes) with people outside your KinClub or who aren't on the site. This link anonymously displays what they created.

Question 17

How do I get help or report a problem with the app?

Accepted Answer

There are two main ways. Many pages have a 'flag icon' that brings up a pop-up window where you can report if something isn't working or could be better. You can also use the 'contact form', available from the side menu, to send a message or question about anything.

Question 18

What are 'widgets' and what do they do for my child?

Accepted Answer

Widgets are the collection of games, tools, and activities available on your child's 'playground dashboard'. Engaging with these widgets is the primary way your child can earn digital collectibles, like cards.

Question 19

How does the card trading system work between kids?

Accepted Answer

Your child can initiate a trade with siblings or approved friends in their KinClub. They select the person, choose the card(s) they want to receive, and then select the card(s) they are willing to offer in return. The other child can then accept, decline, or make a counter-offer.

Question 20

What types of 'cards' are there to collect?

Accepted Answer

There are four main types of digital cards: creatures, plants, minerals, and habitats. The habitats are special cards that represent the ecosystems where the other types of cards are found. Each card has unique abilities and a power score for games.

Question 21

Can my child share their creations with family who are not on the app?

Accepted Answer

Yes. While the app is a private network, there is a feature to create a 'public link' for specific creations, like artwork from the NoteMaker. This link allows people outside the app, like grandparents, to view what your child made anonymously.

Question 22

What is the 'NoteMaker'?

Accepted Answer

The NoteMaker is a creative tool within the app that allows your child to create their own artwork and digital notes. They can then share these creations within their private network.

Question 23

What are 'Emojicodes'?

Accepted Answer

Emojicodes are part of a separate referral system just for kids. They can share their unique Emojicode with friends, and if their friends sign up using it, your child will earn free coins.

Question 24

Are there different kinds of free coins? Do they expire?

Accepted Answer

Yes. The 50 free *trial* coins you get at sign-up expire after 30 days. However, any free coins you or your child earn (such as from referrals or completing tasks) are non-expiring and will not be lost.

Question 25

What kind of resources are available for me, as a parent?

Accepted Answer

There is an extensive media library for parents filled with videos and podcasts about parenting and family life. This includes helpful content like 'Homework Helper' podcasts and guides on challenging topics.

Question 26

How do I find specific parent resources in the media library?

Accepted Answer

There is a search function available for the media library. The app notes that the search algorithm is currently basic, so you may need to try rephrasing your terms if you don't find what you're looking for right away.

Question 27

Can I turn off the AI features for my child?

Accepted Answer

Yes. The parental controls give you a specific option to grant or deny your child access to the generative AI experiences, including the AI buddy. You can disable it completely if you choose.

Question 28

Can I control my child's access to the video library?

Accepted Answer

Yes. You have two main options. You can either grant your child independent access to the video library (and set a daily watch time limit), or you can keep it restricted so they can only watch videos that you specifically send to them.

Question 29

How can my child learn more about the cards they've collected?

Accepted Answer

In their card gallery, each card has an 'eye icon'. Clicking this icon will reveal a pop-up with additional details about that card, such as its description and its specific abilities or stats for games.

Question 30

How will I know about new features or updates to the app?

Accepted Answer

On your parent homepage, there is a dedicated section that highlights recent features that have been added. This section also provides a list of new features that are planned for the near future.

Question 31

Can my child add their own interests to their profile?

Accepted Answer

Yes. While you can add some of their interests when you create their profile, your child will also be prompted to add their own interests when they log in for the first time. This helps the app recommend relevant content.

Question 32

What is the 'side menu' in the child's interface?

Accepted Answer

The side menu gives your child access to many of their key features. From here, they can manage their card deck, start or view trades, see their gallery of creations, look at the entire collection of available cards, and access their Emojicode.

Frequently Asked Questions